Services

FBN International’s in-house logistics specialists can arrange delivery to most destinations in the world, from a single mixed pallet to a full container. We currently supply to over 100 countries worldwide.

FBN International can also consolidate your orders from other suppliers so you can receive all of your imports in a single shipment.

Contact us about our full logistics package including: cost effective freight management services, multi-temperature, road, deep sea, air freight and insurance.

Yes, for customers located in the EU, FBN International may be able to organist door-to-door delivery direct to your store. Deliveries by a multi-temperature vehicle with a tail-lift may also be possible. Please check with your Account Manager.

For other destinations, we can deliver direct to your port. Speak to your Account Manager regarding your specific freight requirements.

We can also consolidate your orders from other suppliers so you can receive all of your imports in a single shipment.

Yes, FBN International can consolidate your orders from other suppliers so you can receive all of your imports in a single shipment.

Contact us about our full logistics package including: cost effective freight management services, multi-temperature, road, deep sea, air freight and insurance.

Unfortunately you are unable to receive your frozen and chilled orders together. This is because of variation in temperature. Frozen orders are generally stored and shipped at -18^oC.

For example, if we sent your chilled and frozen orders together you may either receive melted ice-cream or frozen milk.

We can, however, consolidate orders which are stored at the same temperature. For example: you can receive your Ambient groceries, Speciality and Health food orders together (subject to minimum quantities ordered for each range).

Our lead times are among the shortest in the industry. From order confirmation, we can usually pick your order ready for delivery in as little as 48 hours.

For large quantities, we may require additional notice to ensure that stock levels are adequate for your order. Please speak to your Account Manager.

Goods must leave the warehouse within 48 hours of the “Effective Until” date printed on your quotation. In other words, you have 48 hours from the quotation expiry date to collect or ship the order.

For example, if the quotation expiry date is Wednesday, the goods must leave the warehouse on Friday at the latest.

Arranging delivery of your order is a key part of FBN International’s service. Due to our shipping volumes and expertise, it can be cheaper than arranging it yourself.

Contact us about our full logistics package including: cost effective freight management services, multi-temperature, road, deep sea, air freight and insurance.

Incoterms are a set of rules for the interpretation of the most commonly used trade terms in international trade –International Commercial Terms.

Ex Works (EXW) is defined as: “The seller must place the goods at the disposal of the buyer at the seller’s premises or another named place not cleared for export and not loaded on any collecting vehicle.” Incoterms ®2010

Free Carrier (FCA) is defined as: “The seller must deliver the goods, cleared for export, to the carrier nominated by the buyer at the named place.” Incoterms ®2010

Carriage Paid to (CPT) is defined as: “The seller delivers the goods to the nominated carrier and must also pay the cost of carriage necessary to bring the goods to the named destination. The buyer bears all additional costs and risks after the goods have been delivered to the nominated carrier.” Incoterms ®2010

Carriage and Insurance paid to (CIP) is defined as: “The seller delivers the goods to the  carrier or another person nominated by the seller at an agreed place and provides insurance cover for loss or damage to the goods during carriage” Incoterms ®2010

Delivered at terminal (DAT) is defined as “the seller delivers the goods at the disposal of the buyer at a named terminal at the named port or place” Incoterms ®2010

Delivered at place (DAP) is defined as “the seller delivers the goods at the disposal of the buyer on the arriving means of transport ready for unloading at the named  place of destination”  Incoterms ®2010

Delivered Duty Paid (DDP) is defined as “the seller delivers the goods at the disposal of the buyer cleared for import on the arriving means of transport ready for unloading at the named place of destination.  The seller bears all the costs and risks involved in bringing the goods to the place of destination and has an obligation to clear the goods not only for export but also for import, to pay  duty for both export and import and to carry  out all customs formalities” Incoterms ®2010

Free alongside ship (FAS) is defined as: “The seller delivers the goods, alongside the vessel (eg on a quay) nominated by he buyer at the named port of shipment.” Incoterms ®2010

Free on Board (FOB) is defined as: “The seller delivers the goods, cleared for export, when they are loaded on board the vessel at the named port of shipment.” Incoterms ®2010

Cost and Freight (CFR) is defined as: “The seller delivers the goods when they are loaded on board the vessel at the port of shipment and must pay the costs and freight necessary to bring the goods to the named port of destination. The buyer bears all additional costs and risks after the goods have been loaded on board at the port of shipment.” Incoterms ®2010

Cost Insurance and Freight (CIF) is defined as “The seller delivers the goods when they are loadedcon board the vessel in the port of shipment. The seller must pay the costs and freight necessary to bring the goods to the named port of destination. The risk of loss of or damage to the goods as well as any additional costs due to events occurring after the time of delivery, are transferred from the seller to the buyer. The seller has to procure marine insurance against the buyer’s risk of loss of or damage to the goods during the carriage.” Incoterms ®2010